Isaiah Hernandez

Professional Summary

I am writing to express my deep passion for information technology and my strong desire to advance my career in this field. With a solid foundation in IT and a genuine love for all things tech, I am confident that I can make a meaningful contribution to your company while continuing to learn and grow professionally.

From a young age, I have been fascinated by how technology shapes and transforms the world around us. This curiosity led me to pursue a bachelor’s degree in information science and technology, where I gained comprehensive knowledge in various IT domains, networking, database management, and cybersecurity. Throughout my academic journey, I consistently sought opportunities to expand my skills and stay up to date with industry trends.

What truly sets me apart is my unwavering passion for IT. I thrive in fast-paced, ever-evolving environments and am excited by the constant challenges of working in this field. I enjoy problem-solving and leveraging technology to optimize processes, improve efficiency, and drive innovation. Whether troubleshooting complex technical issues or devising creative solutions to enhance system performance, I am always eager to take on new projects and tackle them enthusiastically.

Apart from technical expertise, I am a highly motivated individual with excellent communication and teamwork skills. I believe in the power of collaboration and enjoy working alongside diverse teams to achieve shared goals. I take pride in effectively communicating complex technical concepts to non-technical stakeholders, ensuring everyone is on the same page and working towards a common objective.

Education

University of Wisconsin-Milwaukee​ - Milwaukee, WI

Bachelor's Degree

Graduation Year: 2025

Gateway Technical College - Kenosha, WI

Associate's Degree

Graduation Year: 2023

Bradford High School - Kenosha, WI

High School Diploma

Graduation Year: 2021

Skills

Public Speaking, Teamwork

Emotional Intelligence, Leadership

Collaborative, Determined

Languages

English

Spanish

Experience

Walmart - Kenosha, WI

Position: Digital Personal Shopper

Duration: 09/2022 - Current

I efficiently review customer orders and expertly locate, prepare, and package merchandise, ensuring that every order is accurate before pick up. I consult with the customer as necessary to guarantee satisfaction, and I confidently make appropriate product substitutions. Additionally, I diligently follow up on out-of-stock merchandise to fulfill the order.

Amazon - Kenosha, WI

Position: Amazon Sortation Associate

Duration: 12/2021 - 09/2022

I met demanding performance targets by working efficiently and backing up fulfillment team members. I evaluated the condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale. Operated machines to sort, move, and box items for customers. Completed in-store shopping for delivery orders and located acceptable substitutions. Operated mail processing equipment and manually sorted mail. Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted. Bundled, labeled, routed, and sorted mail to designated areas depending on destinations and according to established procedures and deadlines. Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

McDonald's - Kenosha, WI

Position: McDonald's Crew Member

Duration: 04/2020 - 03/2021

I have worked at McDonald's since the beginning of April 2020. Throughout High School, as I worked there for almost a year, I became very observant and great at multi-tasking. I am a good employee and co-worker willing to fill shifts for co-workers if needed. My position at McDonald's is many, and I learned a lot from the first job opportunity in my Workforce Life. I was first trained in how to order & cash register, and then I learned how to make the McCafe drinks. I am a quick learner, and it only took me a few days to work alone without a trainer. After a few months working there, I also learned how to work the grill and fry products. I accomplished almost every position McDonald's offered me, but I needed to pursue growth from that environment and move on.